About us
Support for Care Complaints & Concerns
Helping individuals and families navigate complaints about care homes, supported living, domiciliary care, and health or social care services with clarity, confidence, and expert guidance.
If you’re worried about the care being provided to you or a loved one, you don’t have to face it alone. We provide independent, expert support to help you raise concerns, understand your rights, and ensure your voice is heard.
Whether the issue relates to a care home, supported living, domiciliary care, or health and social care services, we guide you through every step of the complaints process with clarity and confidence.
Lets Talk
Book your free consulatation now to find out more
All bookings are made through our booking platform. Simply select a date and time for your FREE 20 minute private consultation.
Why Families Trust Us
What makes Care Watch Group different is the combination of professional expertise and genuine understanding. Our background includes senior experience within the care sector, formal advocacy knowledge, and a strong understanding of the systems, standards, and processes that shape care provision.
We also understand the emotional reality families face when something goes wrong. That means our support is not only informed and strategic, but empathetic and human too.
Senior care sector experience
Advocacy and complaints expertise
Strong safeguarding awareness
Clear, practical guidance
Compassionate and independent support
Our Approach
We believe every person deserves to be heard, especially when it comes to their care.
That is why we take the time to understand your situation properly, listen carefully to your concerns, and tailor our support to your needs. Whether you are dealing with a worrying issue, a formal complaint, or a complex funding decision, we aim to make the process clearer and more manageable.
We are independent, honest, and committed to helping you achieve the best possible outcome for your loved one.
What Matters to us?
Clarity
We explain complex processes in a way that is straightforward, practical, and easy to understand and follow.
Compassion
We know how emotionally difficult care concerns can be, so we always work with sensitivity and understanding.
Accountability
We help ensure concerns are taken seriously and that families are supported in seeking answers and better outcomes.
Frequently Asked Questions
How do I make a complaint about a care service?
We guide you through the correct process and help you present your concerns clearly and effectively.
How do I complain about poor care in the UK?
If you’re concerned about poor care, you have the right to raise a formal complaint with the care provider or relevant authority. We can help you understand the complaints process, gather evidence, and present your concerns clearly to ensure they are taken seriously.
What support is available for families with care concerns?
Families can access independent care advocacy and support services to help navigate concerns about care. At Care Watch Group, we provide guidance, complaint support, care reviews, and help with funding processes to ensure your loved one receives safe and appropriate care.
Can someone help me review care records or identify failings?
Yes, care advocacy services like ours can review care records to identify potential failings, risks, or gaps in care. This can be particularly helpful when raising concerns or preparing a formal complaint.
What is NHS Continuing Healthcare (CHC) and how do I apply?
NHS Continuing Healthcare (CHC) is funding provided for individuals with significant care needs. The process involves assessments and eligibility criteria, which can be complex. We support families in understanding CHC, preparing for assessments, and challenging decisions if needed.
How do I know if a care home is right for my loved one?
Choosing the right care home involves assessing safety, quality of care, staff standards, and suitability for your loved one’s needs. We can help you evaluate options and make informed decisions with confidence.
What are the signs of poor care in a care home?
Signs may include lack of personal care, poor hygiene, unexplained injuries, changes in behaviour, or communication issues from staff. If something doesn’t feel right, it’s important to seek advice and take action early.
Can I challenge a care decision made by a local authority or NHS?
Yes, you have the right to challenge decisions regarding care, funding, or assessments. We can support you in understanding your rights and guide you through the process of raising concerns or appealing decisions.
Do I need a care advocate to help with complaints or CHC?
While it’s not required, having an experienced care advocate can make the process clearer and more effective. We help ensure your concerns are properly represented and that you feel supported throughout.